Help Center

FAQ - Frequently Asked Questions


What if I typed the wrong email address?

Are there any exchange rates?

What payment methods do you accept?

How secure is my online order?

How do I change or cancel my order?

Can I change my shipping address after placing an order?

What do I do if I have missing items from my order?


When will my order be processed?

Will I be charged with customs and taxes?

The tracking number for my order stopped updating, what happened?

Why didn't my order come together in one package?

Do you ship internationally?

Why can't I track my order on the website?


How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective, incorrect or damaged?

When will I receive my refund?